Privacy Policy

1. Who We Are

Computer Clinic is a laptop and computer repair business based in Plumstead, South East London. We are committed to protecting your privacy and handling your personal data responsibly.

2. Information We Collect

We may collect the following information when you use our services or contact us:

• Your name and contact details (phone number, email address)
• Device details (make, model, serial number)
• Description of the fault or service required
• Payment information (processed securely, not stored by us)
• Website usage data via cookies (see our Cookie Policy)

3. How We Use Your Information

We use your personal data to:

• Provide and manage repair services
• Contact you about your repair status
• Process payments
• Respond to enquiries and provide quotes
• Improve our services and website

4. Legal Basis for Processing

We process your data based on: contractual necessity (to carry out repairs), legitimate interest (to improve our services), and consent (for marketing communications, where applicable).

5. Data Sharing

We do not sell, trade, or share your personal data with third parties, except where necessary to complete a repair (e.g. ordering manufacturer-specific parts) or where required by law.

6. Data Retention

We retain customer records for up to 2 years after the last service provided, for warranty and reference purposes. You can request deletion of your data at any time.

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Data portability
• Lodge a complaint with the ICO (Information Commissioner's Office)

8. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Customer devices are stored securely on our premises.

9. Contact

For any privacy-related queries, contact us at plumsteadcomputerclinic@gmail.com or call 020 8317 4672.