How Our Repairs Work
Every repair follows the same clear process, so you always know where your device is, what it will cost and what happens next.
Contact or Drop Off
You contact Computer Clinic or bring your device to us and tell us what the problem is. The more you can tell us, the quicker we can get to the cause.
Device Booked In
We record the device and the reported problem on our job system. Where appropriate we may ask for information needed to diagnose or test the device, such as how the fault happens or whether it has been repaired before.
Diagnosis
We investigate the reported fault and identify the likely repair required. Our standard diagnostic check is free of charge. Some specialist investigations, for example liquid damage or board-level work, involve a longer strip-down and assessment, and where a charge applies we agree it with you first.
Quote or Recommendation
Once we know what is wrong, we explain the recommended repair and the expected cost. If a repair does not look financially sensible compared with the age, condition or value of your device, we will say so rather than simply encouraging you to spend money.
Your Approval
You approve the repair before any chargeable repair work goes ahead. If we later discover additional chargeable work is needed, we contact you first, explain what we have found and give you the revised cost.
Repair
We carry out the approved work. Replacement components can vary depending on the repair and what is available, and where it is materially relevant we will explain the option being fitted.
Testing
After the repair we test the device as reasonably necessary to confirm the reported fault has been addressed and that related functions work as expected.
Collection & Payment
We let you know as soon as your device is ready. Payment is made according to the repair arrangements agreed with you.
Aftercare & Warranty
We explain the warranty that applies to your repair, and you can contact us if you experience a problem afterwards.
Computer Clinic is a trading name of Plumstead Computer Clinic Ltd. Company No. 08289168. Registered in England & Wales.