Customer Care
At Computer Clinic, we believe customers should understand how their repair will be handled, what it may cost, what happens to their data and what support is available after a repair. This Customer Care section explains our repair process, warranty, terms, data handling and complaints procedure.
How Our Repairs Work
Step by step, from drop off to collection, so you know what happens and when.
Read moreTerms & Conditions
Plain English repair terms covering quotes, approval, parts and payment.
Read moreRepair Warranty
What our repair warranty covers, how long it lasts and how to make a claim.
Read moreCustomer Data During Repairs
How we handle your device, your files, passwords and backups.
Read moreComplaints Procedure
How to raise a concern and how we investigate and respond.
Read morePrivacy Policy
How we collect, use and protect personal data under UK data protection law.
Read moreIf anything here is unclear, please contact us and we will explain it before you leave your device with us.
Computer Clinic is a trading name of Plumstead Computer Clinic Ltd. Registered in England & Wales, Company No. 08289168. Registered office: 115-117 Plumstead Common Road, London, SE18 2UQ.