Customer Complaints

Our Commitment

Computer Clinic is committed to providing high-quality repair services. However, we understand that occasionally things may not meet your expectations. If you're unhappy with any aspect of our service, we want to hear about it so we can put things right.

How to Raise a Complaint

Step 1: Contact Us Directly

In the first instance, please contact us directly. Many issues can be resolved quickly with a phone call or email.

• Phone: 020 8317 4672
• Email: plumsteadcomputerclinic@gmail.com

Please include your name, contact details, a description of the issue, and your repair reference number (if applicable).

Step 2: Investigation

We will acknowledge your complaint within 2 working days and investigate it thoroughly. We may need to inspect the device again or review our repair records. We aim to provide a full response within 10 working days.

Step 3: Resolution

Depending on the outcome of our investigation, we may offer one or more of the following:

• A free re-repair of the device
• A partial or full refund
• A replacement part or service
• An explanation and apology where appropriate

Step 4: Escalation

If you are not satisfied with our response, you may escalate your complaint to:

• Citizens Advice, www.citizensadvice.org.uk
• Trading Standards, contact your local Trading Standards office through Citizens Advice

Your Consumer Rights

Your statutory rights under the Consumer Rights Act 2015 are not affected by this complaints procedure. Services must be carried out with reasonable care and skill, and goods supplied must be of satisfactory quality.

Feedback

We also welcome positive feedback and suggestions for improvement. If you've had a great experience, please consider leaving us a review on Google, it helps other customers find trustworthy local repair services.